Passionate Hotel General Manager with more than 11 years
Experiences in hotel business, especially in marketing, public relation, ecommerce & revenue management.
Developed leadership, management, and networking skills, a talent for efficiently advisory and negotiation skills both in hospitality industry and E-commerce business.
What’s the responsibility of hotel general manager?
I am responsible for executing the strategic goals of a hotel, ensuring that all the team performing inline with company & hotel goals, being first people for handling and ensure the proper functioning of a property, directly influencing the overall performance and business results.
Ensure guest satisfaction
make important decisions that will directly impact guest satisfaction levels, making sure that guest’s needs are met
Manage profitability
responsibilities is ensuring the hotel’s profitability as it relates to revenue targets and budgeting of the hotel. Taking care of hotel financial perform are meet the company target
Train and develop staff
responsible for creating a human development culture of the hotel, setting out a training program, both to develop staff and to ensure that health, safety and security regulations are followed
Resolve solution and issues
oversee and resolve bigger problems to ensure the performance and guest satisfaction due to quick resolution of problems. serve as an expeditor to make operations run smoother during busy times
Day to day supervision
use an eagle’s eye overlooking all the different aspects of the hotel’s service and product to maintain the highest standards possible. Provide clear guidance to overcome daily operational matters
Marketing and demand generation
in charge of deciding marketing plan and the campaigns, making sure they are in line with the hotel’s strategic goals. Attracting and maintaining guests is an important part of the marketing team’s activities
Skills and traits to help us
requires strong leadership skills to manage resources and dynamic organization skills to maintain daily operations. they are ultimate skills for oversight of a property, including all sales and marketing, operations, events, maintenance, and customer service.
more traits that can help
- Inspirational – it’s imperative that a General Manager do more than just manage
- Visionary – always thinking to the future for the business, understanding what a guest wants before the guest even knows
- Constant learner – to stay up to date, to stay informed of the latest trends and best practices for hotel business
- Adaptive – Being open-minded for any change of improvement and business circumstance’s
- Creative – to be able to work with analytical mindset and then shift to a creative mindset to problem solve in unique ways
- Decisive – excellent ability to make decisions on the fly for all kinds of situations and with a calm exterior
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